The Benefits of a Rimage Service Plan
What would you do if suddenly one day you go to turn on your Rimage Catalyst and unfortunately it won’t start up?
Your Rimage Allegro won’t print anymore and you don’t know why, who are you going to call?
If you have a Rimage Printer and it starts printing zebra stripes on your disc, what does this mean and what do you do?
Having a Rimage Maintenance contract along with your Rimage System has many benefits to minimize your downtime.
Even the most reliable equipment requires maintenance and periodic adjustment and repair. Anticipating and preparing for that possibility is easy when you rely on Rimage Service. Like their systems, Rimage Service offerings are designed to meet the level of service you need — from quick solutions over the telephone to overnight delivery of replacement parts or systems. Rimage Services has the right offering to maintain and maximize system performance for a wide variety of on-demand publishing applications.
Here are top 5 reasons why it’s good to have a Rimage Support Contract:
- Reduces how long your disc production will be idle for
- Fast response time from support
- Service spans to 25 countries
- The return of investment (ROI) is unsurpassable
- Multiple service plans available
Rapid Exchange and Exchange
These service offerings provide speed and value. Receive a replacement unit or applicable parts for installation with either next-day or 4-5 business day delivery. Also included are direct access to the Rimage call center and online Help Center, detailed replacement instructions, and the necessary return shipping materials, simplifying the return of items to Rimage. Software Subscription and Support
Make sure you are always up-to-date with the latest software innovations. You’ll receive software updates, service packs, documentation and/or firmware
updates so you can maintain optimum performance for your Rimage system and utilize the most recent software feature enhancements.
Software Subscription and Support
Make sure you are always up-to-date with the latest software innovations. You’ll receive software updates, service packs, documentation and/or firmware updates so you can maintain optimum performance for your Rimage system and utilize the most recent software feature enhancements.
Installation & Training — On-site or Virtual
Ensure that both your Rimage system and your operators are fully prepared for production with Rimage Installation and Training. Rimage technicians will unpack, set up and install your Rimage system(s) and address any networking and client-side software installations. Virtual installation is a private remote installation and training session, typically 1 to 1 ½ hours depending on customer requirements.
For any more details or questions on a Rimage Maintenance Contract, please do not hesitate to contact us.