Rimage Case Studies, How a Rimage System Assists in the Judicial System

Rimage Case Studies, How a Rimage System Assists in the Judicial System

 

Customer

San Bernardino California Sheriff’s Department High-Tech Crime Detail

Challenge

Streamline Electronic-Evidence Backup

Solution

Rimage Producer system, Prism™ Thermal Printer and Rimage Software Suite

 

The San Bernardino California Sheriff’s Department High-Tech Crime Detail has supported law enforcement agencies throughout San Bernardino County (Calif.) by providing computer forensic services. Any electronic device or storage medium containing data, audio, or video associated with a criminal case is sent to the Department’s lab for forensic examination. The Department’s team of detectives deal with more than 350 cases per year, producing up to 60 DVDs of content per case for use during criminal trials and archiving. For the past number of years, the department has depended on a Rimage disc publishing system to completely eliminate time-consuming administrative processes and significantly increase productivity on each case.

“Rimage has changed the way we work within the office—we can’t live without it now.’’
Mike Belicki, Detective, San Bernardino Sheriff’s Department

 

The Challenge

Any single case could have multiple devices (e.g., computers, smart phones, tablets, etc.) or storage mediums (e.g., discs, flash drives, external HDD, etc.) collected as evidence. When electronic evidence for a case arrives, the Department’s detectives are charged with extracting and organizing the information, including enhancing audio and video, reformatting data and converting various computer files, which are often as large as 200 gigabytes. Once the forensic examination is complete, CDs and DVDs containing required evidence and case information are developed for case agents and district attorneys. Prior to using a Rimage system, detectives burned individual disc copies on standalone computers. Twenty-five percent of the detective’s time on each case was spent backing up, archiving and labeling each disc by hand. In addition—because of reliability issues—each disc had to be loaded and tested to verify the information appeared properly on the disc.“We previously could only work one case at a time because the process was so slow,” said detective Mike Belicki. “In our office, ensuring a criminal is put behind bars can boil down to making sure evidence is reliable and follows the proper chain of custody. If I’m on the witness stand, I need to stand behind the DVD or CD being reviewed in court. To automate our disc production and provide our detectives confidence, we needed to implement a proven solution.”

 

 

The Solution

Soon after replacing its one-off process for producing discs with a Rimage Producer system, the Department experienced incredible return on investment, increasing productivity to the point where detectives are now able to work three to four cases simultaneously. “Once we got started with Rimage, we immediately eliminated 25 percent of the time we spent on cases. Our case load was overwhelming before. Now we are at a manageable level because Rimage has cut out so much busy work. Rimage has changed the way we work within the office—we can’t live without it now,” added Belicki. In addition to streamlining workflow, the Rimage system has delivered the reliability Belicki and his team were seeking.“The reason we don’t have bad burns anymore is the reliability of the Rimage system— the software, hardware and high-grade media.”


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